1. Introduction

Premium Player ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under applicable US law, including the California Consumer Privacy Act (CCPA) where applicable.

By using our website (premium-player.com) or our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, and WhatsApp ID when you contact us.
• Payment Information: Transaction details processed through our payment partners. We do not store credit card data directly.
• Usage Data: IP address, browser type, pages visited, and time spent on our site, collected via cookies and Google Tag Manager.
• Device Information: Device type and operating system for service compatibility purposes.

3. How We Use Your Information

We use the information we collect to:

• Activate and manage your subscription
• Provide customer support via WhatsApp
• Send service updates and renewal reminders
• Improve our website and service performance
• Comply with legal obligations

We do not sell your personal data to third parties.

4. Cookies & Tracking

Our website uses cookies and Google Tag Manager (GTM) to analyze traffic and improve user experience. You can disable cookies in your browser settings at any time.

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our site (Google Analytics).
• Marketing cookies: Used to deliver relevant advertisements.

5. Data Sharing

We may share your data only with:

• Service providers who assist in delivering our services (e.g., payment processors)
• Law enforcement or government authorities when required by law

We never sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal data for as long as your subscription is active, plus up to 12 months after termination for legal and billing purposes. After that period, your data is securely deleted.

7. Your Rights (CCPA — California Residents)

If you are a California resident, you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal data
• Opt out of the sale of your personal information (we do not sell data)
• Non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us via WhatsApp listed below.

8. Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no internet transmission is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our services after any changes constitutes your acceptance of the new policy.

1. Acceptance of Terms

By accessing or using the Premium Player website (premium-player.com) or any of our services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our services.

2. Service Description

Premium Player provides an IPTV streaming subscription service granting access to live channels and on-demand video content. Access is provided via credentials delivered after subscription activation.

• Service access is granted for personal, non-commercial use only
• Sharing your credentials with third parties is strictly prohibited
• One subscription covers one (1) simultaneous connection unless otherwise stated

3. Subscriptions & Payments

All subscription plans are prepaid. Payments are processed securely through our payment partners. By subscribing, you authorize us to charge the applicable fee for your selected plan.

• Prices are displayed in EUR and may vary by region
• Subscriptions do not auto-renew unless explicitly stated
• We reserve the right to modify pricing with prior notice

4. Refund Policy

We offer a 30-day money-back guarantee if you are not satisfied with the service quality. To request a refund, contact us via WhatsApp within 30 days of your purchase. Refunds are processed within 5–10 business days.

Refunds will not be issued in cases of credential sharing, violation of these terms, or abuse of the free trial offer.

5. Acceptable Use

You agree not to:

• Share, resell, or redistribute your subscription credentials
• Use the service for any commercial purpose without written authorization
• Attempt to reverse-engineer, hack, or interfere with our systems
• Use automated tools to access or scrape content from our service

Violation of these rules will result in immediate account suspension without refund.

6. Service Availability

We strive to maintain 99.9% uptime. However, we do not guarantee uninterrupted access to all channels at all times. Scheduled maintenance, technical issues, or third-party disruptions may occasionally affect availability. We will make reasonable efforts to notify users of planned downtime.

7. Intellectual Property

All content, trademarks, and materials on premium-player.com are the property of Premium Player or their respective owners. You may not reproduce, distribute, or create derivative works without prior written consent.

8. Limitation of Liability

Premium Player shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service. Our total liability shall not exceed the amount paid for your current subscription period.

9. Governing Law

These Terms of Use are governed by the laws of the United States. Any disputes shall be resolved through binding arbitration in accordance with applicable US law.

10. Changes to These Terms

We reserve the right to update these Terms of Use at any time. Changes will be posted on this page with an updated date. Continued use of the service after any changes constitutes your acceptance of the new terms.